The cancellation policy and terms of service are in place to offer clarity and state the client and/or attendee's rights in the event of an unexpected cancellation or unforeseen change. The terms below are between Mariana Luna (Polyam Coach) and the registered client.

The boundaries of the cancellation policy and general terms are upheld without exceptions.

The Cancellation Policy is not a penalty or punishment. It is important that clients do not feel they are being punished when they are charged the Cancellation Policy full rate of the session or course. Cancellations and missed appointments can happen, that is life.

In return, clients understand that scheduling an appointment or registering for a course is a commitment to a time and space reserved especially for them and the container for their healing and relationship journey. 

Agreements for Individual Sessions

Payment for the Session

Payment is requested prior to or on the date of service. PayPal or Bank Transfer payments are accepted with receipts available upon request. Cash is accepted with prior notification. Promissory payments are not accepted. Health insurance is not accepted. Invoices for insurance reimbursement are not available. Clients are responsible for sessions to be paid in full, regardless of the payer. 

Cancellations and Rescheduling

You have until 48 hours before your appointment to cancel or reschedule your appointment. Any last minute cancellations of between 48-24 hours: 50% compensation is owed. Within 24-0 hours: 100% of the session price is owed (except from serious illness or emergency situations).

Payment is due for the missed or late cancelled session on the date of service, and prior to scheduling another session.

Running Late

The appointment is considered in session during the agreed upon time. Clients running late will not receive additional time. Clients who are running late are asked to send an email (hello@mariana-luna.com) or a message on WhatsApp regarding their delay, if possible. If running later than 30-minutes without notice, the appointment will be considered canceled without notice and no refunds will be given.

General Terms

Under unforeseen circumstances, and in the unlikely event that an individual session or event needs to be cancelled by the host, any fee or deposit that has paid already will be fully refunded.

If flights/ accommodation are required, it is advised that the participant take out insurance when buying tickets, to cover any unlikely event, or any other event where they would need to cancel attendance.

We cannot be held responsible for any loss or damage of personal possessions or valuables of the attendee or client.

Course participants and clients understand that they are responsible for their own personal safety and wellbeing during attendance.

Feel free to contact me with any questions at: hello@mariana-luna.com